Privacy Policy
At DhruvCRM, we respect your privacy and are committed to protecting your personal information and business data. This Privacy Policy explains how DhruvCRM collects, uses, stores, shares, and protects information when you use our website, SaaS platform, mobile applications, and related services.
By accessing or using DhruvCRM, you acknowledge that you have read and understood this Privacy Policy.
1. About DhruvCRM
DhruvCRM is a customer relationship management (CRM) platform designed to help businesses manage customers, leads, contacts, sales activities, communication, tasks, and related business operations.
In this Privacy Policy, “DhruvCRM,” “we,” “us,” or “our” refers to the DhruvCRM service and its operating entity.
Our services may be accessed through:
Our website: dhruvcrm.com
DhruvCRM web applications and SaaS platform
DhruvCRM mobile applications
Related products, features, integrations, and services
2. Information We Collect
We collect only the information reasonably necessary to provide, maintain, secure, and improve our services.
2.1 Information You Provide
When you create an account or use DhruvCRM, you may provide information such as:
Full name
Business/company name
Email address
Phone/mobile number
Job title or designation
Username and account credentials
Billing and subscription information
Business address
Profile information
Information submitted through contact or support forms
Information you provide when communicating with our team
2.2 CRM and Business Data
DhruvCRM allows customers to store and manage business information within the platform.
This may include:
Customer names
Contact information
Lead information
Company information
Sales records
Notes and comments
Tasks and activities
Follow-up information
Communication records
Documents or files uploaded by authorized users
Other information entered into the CRM by the customer or its users
You are responsible for ensuring that you have the appropriate rights and permissions to collect and process any personal information that you enter into DhruvCRM.
2.3 Automatically Collected Information
When you access our website or applications, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Application version
Language and general location information
Login information
Date and time of access
Pages or features accessed
Usage and interaction information
Error and diagnostic information
Security and authentication logs
2.4 Cookies and Similar Technologies
DhruvCRM may use cookies, local storage, pixels, and similar technologies to:
Keep users signed in
Remember preferences
Maintain sessions
Improve website and application performance
Understand how our services are used
Detect fraud and security threats
Analyze traffic and usage
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some functionality.
3. How We Use Your Information
We may use collected information to:
Create and manage your DhruvCRM account.
Provide and operate our CRM services.
Process subscriptions and payments.
Provide customer support.
Respond to inquiries and requests.
Send important service-related communications.
Provide account notifications and security alerts.
Maintain and improve our products and services.
Monitor system performance and reliability.
Detect, prevent, and investigate fraud, abuse, unauthorized access, or security incidents.
Comply with applicable laws and legal obligations.
Develop new features and improve user experience.
Generate aggregated or de-identified analytics where appropriate.
Protect the rights, property, and safety of DhruvCRM, our customers, and users.
We do not use customer CRM data for purposes unrelated to providing or improving the services except where permitted or required by applicable law.
4. Customer Data and Your Responsibility
DhruvCRM customers may use the platform to store information about their own customers, employees, leads, vendors, or other individuals.
For this type of information, the customer generally determines what information is entered into the platform and how it is used.
If you use DhruvCRM on behalf of an organization, your organization’s privacy practices may also apply to your information.
If you have questions about how an organization uses your information through DhruvCRM, you should contact that organization directly.
5. How We Share Information
We do not sell your personal information.
We may share information in limited circumstances necessary to operate our business and provide our services.
5.1 Service Providers
We may use trusted third-party service providers for services such as:
Cloud hosting
Database infrastructure
Authentication
Analytics
Customer support
Email delivery
SMS or communication services
Payment processing
Security and monitoring
Error and performance monitoring
These providers may process information on our behalf and are expected to use appropriate security measures.
5.2 Legal Requirements
We may disclose information when reasonably necessary to:
Comply with applicable law
Respond to valid legal requests
Comply with court orders or government requests
Investigate suspected fraud or abuse
Protect our legal rights
Protect the safety of users or others
5.3 Business Transfers
If DhruvCRM is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.
6. Third-Party Services and Integrations
DhruvCRM may integrate with or provide access to third-party services.
Examples may include payment providers, analytics services, communication platforms, cloud infrastructure providers, authentication services, or other integrations selected by the customer.
Third-party services have their own privacy policies and terms. We recommend reviewing those policies before using such integrations.
DhruvCRM is not responsible for the independent privacy practices of third-party services that are outside our control.
7. Payment Information
If you purchase a paid DhruvCRM subscription, payment information may be processed through third-party payment providers.
Depending on the payment method and provider, DhruvCRM may receive limited transaction information such as:
Payment status
Transaction ID
Subscription plan
Billing status
Payment date
Limited billing information
Payment card details may be processed directly by the applicable payment provider rather than being stored directly by DhruvCRM.
8. Mobile Application and Google Play
DhruvCRM may provide mobile applications distributed through platforms such as Google Play.
When using our mobile application, we may collect information necessary to provide application functionality, maintain security, troubleshoot problems, and improve performance.
Depending on the features enabled in the application, the app may request access to certain device capabilities.
We will request access to device information or permissions only where reasonably necessary for an applicable feature.
Android permissions
The exact permissions requested by the DhruvCRM Android application may vary depending on the application’s current functionality and version.
Examples of permissions that may be required by applicable features include:
Internet/network access
Notifications
Camera access, where a camera-based feature is provided
Storage or media access, where file/image functionality is provided
Contacts access, where contact-import functionality is provided
DhruvCRM will not request or use a device permission for a purpose unrelated to the feature requiring that permission.
Before publishing or updating the Android application, the permissions and data practices disclosed in Google Play should be kept consistent with the application’s actual implementation.
9. Notifications
If you enable notifications, DhruvCRM may send notifications relating to:
Account activity
Tasks and reminders
Leads and customer activity
System updates
Security alerts
Service-related information
You can generally manage notification permissions through your device settings.
10. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
Depending on the service and infrastructure involved, security measures may include:
Encryption in transit
Access controls
Authentication mechanisms
Role-based permissions
Security monitoring
Logging and auditing
Backup and recovery procedures
Infrastructure security controls
Employee and contractor access restrictions
However, no internet-based service can guarantee absolute security.
You are also responsible for protecting your account credentials and limiting access to authorized users.
If you believe your DhruvCRM account has been compromised, please contact us as soon as possible.
11. Data Retention
We retain information for as long as reasonably necessary to:
Provide the requested services
Maintain your account
Fulfill contractual obligations
Meet legal, tax, accounting, or regulatory requirements
Resolve disputes
Enforce agreements
Prevent fraud and abuse
Maintain appropriate business and security records
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
12. Account and Data Deletion
You may request deletion of your DhruvCRM account and associated personal information, subject to applicable legal and contractual requirements.
To request account or data deletion, contact us using the contact details provided at the end of this Privacy Policy.
When processing a deletion request, we may need to verify your identity or account ownership.
Some information may be retained where required by law, necessary to resolve disputes, prevent fraud, enforce agreements, or maintain legitimate business records.
Mobile App Data Deletion
If you use DhruvCRM through our Android application, you may request deletion of your account and associated data by contacting DhruvCRM through our designated support/contact channel.
13. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
Request access to personal information
Request correction of inaccurate information
Request deletion of information
Request restriction of certain processing
Object to certain processing
Request portability of certain information
Withdraw consent where processing is based on consent
Submit a privacy-related complaint to an applicable authority
To exercise an applicable privacy right, contact us using the information provided below.
We may request reasonable information to verify your identity before processing certain requests.
14. International Data Transfers
Depending on our infrastructure, service providers, and your location, your information may be processed or stored in countries other than the country where you live.
Where required by applicable law, we will take appropriate measures for international transfers of personal information.
15. Children’s Privacy
DhruvCRM is intended for businesses and professional users.
Our services are not directed toward children who are not legally permitted to use business or online services under applicable law.
We do not knowingly collect personal information from children for the purpose of creating accounts or providing our services.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
16. Marketing Communications
Where permitted by applicable law, we may send information about DhruvCRM, including product updates, new features, educational content, or promotional communications.
You can unsubscribe from marketing communications by using the unsubscribe option provided in the communication or by contacting us.
Please note that you may continue to receive essential service-related communications, such as security alerts, billing notifications, account notices, and important changes to our services.
17. Data Processing for AI or Automated Features
If DhruvCRM introduces AI-powered or automated features, information may be processed to provide those features.
Where applicable, such processing may include:
User-provided prompts or instructions
CRM records selected for processing
Generated responses or recommendations
Usage and performance information
DhruvCRM will use such information in accordance with the applicable product functionality, contractual terms, and this Privacy Policy.
Customers should avoid submitting sensitive or confidential information to AI features unless the relevant feature and contractual terms expressly support such information.
18. Business and Customer Confidentiality
We understand that CRM platforms may contain commercially sensitive information.
DhruvCRM uses reasonable measures to protect customer business data and restrict unauthorized access.
Customers are responsible for configuring user permissions appropriately and ensuring that only authorized personnel can access their organization’s data.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes in technology
Changes in applicable laws
New features or functionality
Changes in our data practices
When we make material changes, we may provide an appropriate notice through our website, application, account dashboard, or other communication channels.
The “Last Updated” date at the top of this Privacy Policy indicates when the policy was most recently updated.
20. Contact Us
If you have questions about this Privacy Policy, your personal information, or a data deletion request, please contact DhruvCRM.
Website: dhruvcrm.com
Company: DhruvCRM Software Pvt. Ltd.
Email: md@dhruvcrm.com
Address: 1304-1306, Maruti Millennium Tower, Nanaware Chauk, Baner Highway, Baner, Pune. Maharashtra (India) 411045
For account or data deletion requests, please include enough information for us to identify your account and verify your request.
21. Consent
By using DhruvCRM, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.
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